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Setup guides, troubleshooting, and answers to common questions. Or email contact@fidz.app — we reply within a few hours.
Getting started
First-day setup & quick wins
9 articles
Loyalty card
Design, rules & wallet customisation
4 articles
Campaigns & push
Marketing automations and broadcasts
3 articles
Google reviews
Automate 5-star reviews
2 articles
Billing
Plans, receipts, GST, cancellation
4 articles
Troubleshooting
Common issues & fixes
3 articles
API & integrations
Webhooks, POS systems, automation
3 articles
Getting started
← All categories- 4 min read
Get your loyalty program live in 15 minutes
The fastest path from signup to your first customer scan.
- 3 min read
What happens when a customer scans your QR
End-to-end walkthrough of the customer experience.
- 3 min read
Stamp a customer at the counter
The real staff flow: scan the wallet card, add stamps, redeem rewards.
- 2 min read
Train your staff in 90 seconds
The bare minimum your team needs to know.
- 3 min read
Staff roles and permissions
Invite your team and control exactly what each person can see.
- 2 min read
Import an existing customer list
Bring your contacts over from another tool via CSV.
- 2 min read
Watch live activity
See scans happen in real time.
- 3 min read
Read your analytics and AI insights
Reports, cohorts, and the weekly AI briefing.
- 2 min read
Manage multiple locations
Add venues and see performance per site.
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